Shipping & Returns

Did your items not work out? No worries! We look forward to providing you with exceptional customer service and helping you find different items that you love! Please read below about our return policy before purchasing and initiating a return. 

Shipping Policies

Shipping is a flat rate of $8.00.  We offer free shipping on purchases of $150 or more. We strive to provide fast shipping within 72 business hours, however we update our current shipping timeline in the banner at the top of our website each day. 

We update our shipping timeline on both our app and website on a daily basis so you can see our current time frame. If your order has not shipped and it has been longer than the advertised time frame in the banner of our website, please email our amazing customer service team at contact@shopMOCO.com so they assist you.

LOCAL PICK UP: We do not offer local pick up at this time but hope to offer it in the future when we move to a new warehouse.  

Return Policy

Did your items not work out? No worries! We look forward to providing you with exceptional customer service and helping you find different items that you love! If you need help with sizing, our amazing team is here to help you ensure you know exactly what size to get in the future! Please read below about our return policy before purchasing and initiating a return.

First time customers are given the option of a full refund or a store credit on their first purchase.  After a customer’s first purchase, we only offer store credit for returns.  The customer pays return shipping to return their items. 

How to Return:

If you wish to return your item(s), please contact us within 7 days of receiving your item(s) via e-mail at contact@shopmoco.com. You will get a reply with return instructions within 48 business hours.

In this email, please include:

(1) the items you wish to return (name or sku or both)

(2) the order number

This will make our response time much faster.

Please note that we cannot exchange an item for another size, however, we can offer you a store credit so you can purchase the size you want.

Please do NOT return items before getting authorization by email. The customer pays for return shipping. 

Please note that once your return is approved, you must send items back within 48 business hours of the return being approved.  The reason for this policy is that we sell out of inventory very quickly in order to be able to launch so much new inventory.  We need items back in a timely manner so we can bring in new inventory once those items are sold out. 

We offer returns only for store credit issued in the form of a credit to use on Comment Sold (our app or Facebook) or on our website based on where you purchased the items. First time customers are given the option of a full refund or a store credit on their first purchase. You will be given a credit to use on the platform you purchased on.

Return Eligibility:

Item(s) must be unworn, unwashed, and be returned to us in the way they were sent to you.

All discounted items, final sale items, items ending in .97, items purchased for loyalty credits, or items purchased with a deal our coupon code (for example, spend xxx get xxx) are final sale and cannot be returned. Additionally, items purchased in a mystery, preorder items, undergarments, leggings, makeup, bath and beauty products, home decor, or anything else indicated as final sale in live videos or descriptions are not eligible for return.

Returns must include the packing slip you received with the items (or printed receipt). If you don’t have access to a printer and have lost your packing slip, you can write your name, order number, and items you are returning. You must include the order number that each item came from. Items returned without this information will not be accepted.

Items cannot be returned via drop off; they must be shipped so that we can ensure your items are received and accounted for.

Items returned smelling of smoke, smelling of perfume, that have pet hair, appear to be dirty, or have been worn will not be accepted. Items need to be returned in the same condition that we sent them out. If shoes came in a box, they need to be returned in a box. Please ensure that the items you send back are sent back in a plastic bag inside the polymailer or box to ensure they don't get ruined in transit.

Items returned that do not meet the return eligibility will be sent back. Customers will have to pay return shipping to receive the items back that cannot be processed as a return.

Excessive Returns: It takes our team a lot of time to process returns and put them back. If you need assistance finding the right size, please email us at contact@shopMOCO.com so we can help you! Returning more than 10 items a month will result in a restocking fee. Your returned item count starts over each month. Your 11th item returned each month will result in a 20% restocking fee taken from the credit you receive back to your account. All returns after the 11th item will also result in the 20% restocking fee.

Returns can take up to 14 business days to process but we work through them as fast as possible and they are usually processed much faster.

Once your item has been received, you will receive an e-mail, indicating that you have been issued a credit.

If you attempt to return an item that does not meet the criteria stated in our return policy, your exchange will not be able to be processed. If we receive your item and are unable to process your exchange for this reason, we will keep your items until you pay for return shipping to have them sent back to you. If you have questions about whether your items are eligible for exchange, please email us at contact@shopmoco.com.

If you meet the above criteria, please return items to:

MOCO BOUTIQUE
11001 US 250 Unit C4
Milan OH, 44846

Damaged Items: We attempt to inspect every item before shipping it, however, sometimes we may miss a defect. If an item you are trying to return is damaged in any way please let us know via email at contact@shopMOCO.com and send:

(1) the name of the item or sku

(2) the order number 

(3) provide a photo of the damaged item

We look forward to helping you find the perfect pieces for your wardrobe in the future!