If you wish to exchange your item:
-Please e-mail us at email@example.com for an exchange authorization.
-Please do NOT return items before getting authorization by email.
-The buyer pays for return shipping.
-Exchanges must include the packing slip you received with the items (or printed receipt). If you don’t have access to a printer and have lost your packing slip, you can write your name, order number, and items you are returning.
-You must include the order number that each item came from. Items returned without this information will not be accepted.
Items cannot be returned via drop off; they must be shipped so that we can ensure your items are received and accounted for. Items returned smelling of smoke, perfume or have pet hair or appear to be not clean or worn will not be accepted. Items need to be returned in the same condition that we sent them out. Please ensure that the items you send back are sent back in a plastic bag to ensure they don’t get ruined in transit.
Exchanges can take up to 14 business days to process but we work through them as fast as possible. Final sale items are not eligible for return including anything that is discounted, undergarments, jewelry, or other items deemed as final sale in live videos, wall drops, etc. Once your item has been received, you will receive an e-mail, indicating that you have been issued a credit.
If you attempt to return an item that does not meet the criteria stated in our return policy, your exchange will not be able to be processed. If we receive your item and are unable to process your exchange for this reason, we will keep your items until you pay for return shipping to have them sent back to you. If you have questions about whether your items are eligible for exchange, please email us at firstname.lastname@example.org.
After you have received return authorization, please ship your return to:
422 Cleveland Road East
Huron OH, 44839.
We look forward to helping you find the perfect pieces for your wardrobe in the future! Thank you so much for your business.
Cancelled & Damaged Orders
We are only able to cancel orders prior to printing your label. After we have printed, we cannot intercept the package or make changes to your order because we would have to hope that a shipper recognizes your name in a stack of hundreds of labels.
If we read your email before your label is printed, we are happy to issue store credit for 100% of your purchase price OR a refund your card minus a 10% restocking fee. The restocking fee is due to the fees our business pays for purchasing and returning an item.
We do not offer local pick up at this time due to the location of our warehouse.
We are currently building a new warehouse in Huron, Ohio and local pick up will resume once we have relocated to our new location.