Shipping & Returns

Did your items not work out? No worries! We look forward to providing you with exceptional customer service and helping you find different items that you love! Please read below about our return policy before purchasing and initiating a return. 

Exchange Policies

If you wish to exchange your item:

-Please e-mail us at contact@shopmoco.com for an exchange authorization.

-Please do NOT return items before getting authorization by email.

-The buyer pays for return shipping.

-Exchanges must include the packing slip you received with the items (or printed receipt). If you don’t have access to a printer and have lost your packing slip, you can write your name, order number, and items you are returning.

-You must include the order number that each item came from. Items returned without this information will not be accepted.

Return/Exchange Process

If you wish to exchange your item(s), please contact us within 7 days of receiving your item(s) via e-mail at contact@shopmoco.com. You will get a reply with exchange instructions. In this email, please include the item(s) you wish to return (item number and name) and order number. This will make our response time much faster.

Please do NOT return items before getting authorization by email. The customer pays for return shipping. YOU MUST SEND ITEMS BACK TO US WITHIN 48 BUSINESS HOURS OF US APPROVING YOUR RETURN. We offer exchanges only for store credit issued in the form of a credit. If you purchased on Comment Sold platform, you will receive a credit to use on Comment Sold (our app and anything that is sold on Facebook). Items purchased on our website will result in a credit being issued for future use on our website only.

Item(s) must be unworn, unwashed, and be returned to us in the way they were sent. Exchanges must include the packing slip you received with the items (or printed receipt). If you don’t have access to a printer and have lost your packing slip, you can write your name, order number, and items you are returning. You must include the order number that each item came from. Items returned without this information will not be accepted.

Items cannot be returned via drop off; they must be shipped so that we can ensure your items are received and accounted for.

Items returned smelling of smoke, smelling of perfume, that have pet hair, appear to be dirty, or have been worn will not be accepted. Items need to be returned in the same condition that we sent them out. If shoes came in a box, they need to be returned in a box.

Please ensure that the items you send back are sent back in a plastic bag inside the polymailer or box to ensure they don't get ruined in transit.

Excessive Returns: It takes our team a lot of time to process returns and put them back. If you need assistance finding the right size, please email us at contact@shopMOCO.com. Returning more than 10 items a month will result in a restocking fee. Your returned item count starts over each month. Your 11th item returned each month will result in a 20% restocking fee taken from the credit you receive back to your account.

Exchanges can take up to 14 business days to process but we work through them as fast as possible and they are usually processed much faster.

Final sale items, mystery sales, anything that is discounted or purchased using a coupon code, undergarments, leggings, makeup, bath and beauty products, home decor, or anything else indicated as final sale in live videos, wall drops, etc, are not eligible for return.

Once your item has been received, you will receive an e-mail, indicating that you have been issued a credit. If you attempt to return an item that does not meet the criteria stated in our return policy, your exchange will not be able to be processed.

If we receive your item and are unable to process your exchange for this reason, we will keep your items until you pay for return shipping to have them sent back to you.

If you have questions about whether your items are eligible for exchange, please email us at contact@shopmoco.com.

Return To:

If you meet the above criteria, please return items to: 

MOCO Boutique

422 Cleveland Road East

Huron OH, 44839.

We look forward to helping you find the perfect pieces for your wardrobe in the future! Thank you so much for your business.

Cancelled & Damaged Orders

Cancelling Orders:

We are only able to cancel orders prior to printing your label. After we have printed, we cannot intercept the package or make changes to your order because we would have to hope that a shipper recognizes your name in a stack of hundreds of labels.

If we read your email before your label is printed, we are happy to issue store credit for 100% of your purchase price OR a refund your card minus a 10% restocking fee. The restocking fee is due to the fees our business pays for purchasing and returning an item. 

Damaged Items: We attempt to inspect every item before shipping it, however, sometimes we may miss a defect. If an item you are trying to return is damaged in any way please let us know and provide a photo of the damage item in your e-mail. We look forward to helping you find the perfect pieces for your wardrobe in the future! Thank you so much for your business!

Local Pickup

We do not offer local pick up at this time due to the location of our warehouse. 

We are currently building a new warehouse in Huron, Ohio and local pick up will resume once we have relocated to our new location.