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Return Policy Update
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Return Policy Update
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Product Details

Hi, friends! We wanted to give you a heads up regarding a change in our returns policy.

Return Policy:

We offer store credits only. If you wish to exchange your item(s), please contact us within 7 days of receiving your item(s) via e-mail at contact@shopmoco.com. You will get a reply with exchange instructions.  We offer exchanges only for store credit issued in the form of a credit to use on Comment Sold (our app and anything that is sold on Facebook). Item(s) must be unworn, unwashed, and be returned to us in the way they were sent. 

If you wish to exchange your item: 
-Please e-mail us at contact@shopmoco.com for an exchange authorization. 

-Please do NOT return items before getting authorization by email. 

-The buyer pays for return shipping. 

-Exchanges must include the packing slip you received with the items (or printed receipt).  If you don’t have access to a printer and have lost your packing slip, you can write your name, order number, and items you are returning.  You must include the order number that each item came from.  Items returned without this information will not be accepted.  

Damaged items - If an item you are trying to return is damaged in any way please let us know and provide a photo of the damaged item as well.

Items cannot be returned via drop off; they must be shipped so that we can ensure your items are received and accounted for. Items returned smelling of smoke, perfume or have pet hair or appear to be not clean or worn will not be accepted.  Items need to be returned in the same condition that we sent them out. Please ensure that the items you send back are sent back are sent back in a plastic bag to ensure they don't get ruined in transit.  

Exchanges can take up to 14 business days to process but we work through them as fast as possible. Final sale items are not eligible for return or exchange including DOORBUSTERS, anything that is discounted, undergarments, jewelry or other items deemed as final sale in live videos, wall drops, etc. Once your item has been received, you will receive an e-mail, indicating that you have been issued a credit. 

If you attempt to return an item that does not meet the criteria stated in our return policy, your exchange will not be able to be processed. If we receive your item and are unable to process your exchange for this reason, we will keep your items until you pay for return shipping to have them sent back to you. If you have questions about whether your items are eligible for exchange, please email us at contact@shopmoco.com.

RETURN TO: If you meet the above criteria and after you have completed this form, please return items to PO BOX 69, Huron OH, 44839.

We look forward to helping you find the perfect pieces for your wardrobe in the future!  Thank you so much for your business. 

XOXO, Mo and Co